Canceling an Order Before Shipping
  • You can cancel your order. within 12 hours from its registration or before being sent the product, whichever occurs first.
  • To cancel your order, please contact us immediately at info@thefamilymotorsport.com or by phone at 2107585455, 6987552010
  • If the order has not been shipped, you will receive full refund with the same payment method you used.
Cancel after Sending
  • Unfortunately, once the order is shipped, it cannot be cancelled.
  • You can, however, proceed to product return according to Returns Policy, provided that the relevant conditions are met.
Product Unavailability
  • In the event that a product you ordered is unavailable, we will contact you to cancel or modify the order.
  • In this case, you will have the right to full refund.

For any questions or clarifications regarding cancellations, you can contact us via:


Return policy  – Right of Return
  • You have the right to return products within 14 days from the date of receipt.
  • The return is only accepted if the product is in excellent condition, unused, with its original packaging and all accompanying documents and/or gifts.
Non-Returnable Products

Returns are not accepted for:

  • Personalized or custom-made products.
  • Products that have been used or are damaged.
Return Process
  1. Contact us at info@thefamilymotorsport.com or by phone at 2107485455, 6987552010 to register the return.
  2. Once approved, you will be sent the return method and address.
  3. Return costs are borne by the customer. the customer, unless the product is defective or wrongly shipped.
Refund
  • After we receive and check the product, we will proceed to refund within 7 business days with the same payment method.
  • In the event that the product is damaged or does not meet the requirements, we reserve the right to do not proceed with a refund or to be done partial refund.
Defective or Wrong Products
  • If you received a defective or different product than what you ordered, please contact us immediately within 48 hours of receipt.
  • The return costs in this case are borne by the our store.